Privacy Policy

TrueHeart Home Solutions (“TrueHeart Home Solutions,” “we,” “us,” or “our”) is a local, family-run home buyer serving South Florida. We respect your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit https://www.truehearthomesolutions.com(the “Site”) or contact us about selling your property.

Information we collect

We collect information you give us directly and a limited amount collected automatically.

• Information you provide. When you submit our cash-offer form or otherwise reach out, we collect your name, email address, phone number, property address, and any details you share about the property or your situation (for example, its condition or your timeline).
• Information collected automatically. Like most websites, we may collect standard technical data such as your IP address, browser type, device information, pages viewed, and referring page, through cookies and similar technologies.

How we use your information

We use the information we collect to:

• respond to your inquiry, prepare and present a cash offer, and communicate with you about it;
• contact you by phone, text message, or email about your property and our services;
• operate, maintain, and improve the Site and our services;
• keep records and comply with applicable legal obligations; and
• prevent fraud and protect the security of our Site and business.

Phone and text message (SMS) communications

By providing your phone number and submitting our form, you agree that TrueHeart Home Solutions and people working on our behalf may call and send text messages to that number about your property and our services, including through automated dialing or texting technology. Consent to receive such messages is not a condition of selling your home or of any purchase. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, and you may ask us to stop calling at any time. We honor do-not-contact requests.

How we share information

We do not sell your personal information. We may share it only in these limited ways:

• Service providers. With vendors who help us run our business — for example, hosting, email delivery, analytics, and customer-communication tools — who are permitted to use the information only to provide services to us.
• Business partners. With trusted partners (such as title companies, real estate professionals, or affiliated buyers) where needed to evaluate, make, or close on an offer for your property.
• Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of TrueHeart Home Solutions, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business.

Cookies and analytics

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site. You can usually control cookies through your browser settings. Disabling cookies may affect how parts of the Site function.

Data retention

We keep personal information for as long as needed to respond to your inquiry, provide our services, and meet legitimate business, tax, accounting, or legal requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your choices and rights

• Opt out of contact. Ask us to stop contacting you at any time by replying STOP to a text, by emailing us, or by telling us by phone.
• Access, correct, or delete. Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below. We will not discriminate against you for exercising these rights.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

Our Site may link to third-party websites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of the Site after changes are posted means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

TrueHeart Home Solutions
Email: albie@truehearthomesolutions.com
Phone: (786) 947-5600
Service area: Miami-Dade · Broward · Palm Beach